You can try this Troubleshooting tips:-----
If your Pan Digital Novel Reader... does not respond or hangs, it means the unit/device has frozen. This is a software/OS (operating system) problem.
Usually, resetting should do the fix. To reset, push the hole at the back of the unit with paperclip and the unit will reset. But if you have reset the unit by pushing the small hole at the back with paperclip (which means reset) and that seems not to solve the problem, then it means the operating system of the unit is corrupt. This is a software problem and to fix this problem, you need to install the firmware for your unit.
Firmware helps to remove the corrupt software and re-install a new one. Your unit will be as new once this is done.
Upgrade via PC
This option is for Windows PC only at this time.
With this method, you must connect your pandigital novel to a PC and then run a downloader program which automatically downloads the firmware to your device.
1. On your computer, go to www.pandigital.net/downloads.
2. Choose the "Upgrade with Your PC" option.
3. When asked to Save or Run, select Run.
4. Follow the prompts in the Upgrader window to download the firmware into your device.
5. After the download is complete, turn your device off.
6. Press the Volume + key plus slide the power key on simultaneously for 5 seconds, and then release both.
7. Your device is upgraded and restarts automatically.
8. In the Language setup screen, tap Save with English selected (other languages will be available in future firmware upgrades).
9. In the Date/Time screen, if necessary, tap in the Time Zone, Date, and Time fields to set the correct time for your location. IMPORTANT: In order to connect with your Barnes & Noble online account, the Date and Time must be set correctly according to your location.
10. Tap Save.
11. The HOME screen is displayed.
Re-Upgrade
If you have previously performed a firmware upgrade to your device using one of the above methods, we recommend that you move the existing upgrade file into a different folder before performing another upgrade, which allows you to revert back to the existing version if desired.
1. Connect the device to your computer.
2. In a Windows Explorer or Finder window, create a new folder titled Firmware, and then copy the existing upgrade file into the Firmware folder. (The upgrade file is named similar to SYY_MM_DDK_PD_INX7E_ENG_6410POP.)
3. Perform the new upgrade using one of the methods above.
Revert back to Previous Version
1. Connect the device to your computer.
2. In a Windows Explorer or Finder window, delete the upgrade file from the root, and then copy the upgrade file from the Firmware folder back into the root of the device.
3. Turn your device off.
4. Press the Volume + key plus slide the power key on simultaneously for 5 seconds, and then release both.
5. Your device is upgraded again and restarts automatically.
6. Follow the prompts to re-set your language and date and time.
------------------
If your Pan Digital Novel Reader... does not respond or hangs, it means the unit/device has frozen. This is a software/OS (operating system) problem.
Usually, resetting should do the fix. To reset, push the hole at the back of the unit with paperclip and the unit will reset. But if you have reset the unit by pushing the small hole at the back with paperclip (which means reset) and that seems not to solve the problem, then it means the operating system of the unit is corrupt. This is a software problem and to fix this problem, you need to install the firmware for your unit.
Firmware helps to remove the corrupt software and re-install a new one. Your unit will be as new once this is done.
Upgrade via PC
This option is for Windows PC only at this time.
With this method, you must connect your pandigital novel to a PC and then run a downloader program which automatically downloads the firmware to your device.
1. On your computer, go to www.pandigital.net/downloads.
2. Choose the "Upgrade with Your PC" option.
3. When asked to Save or Run, select Run.
4. Follow the prompts in the Upgrader window to download the firmware into your device.
5. After the download is complete, turn your device off.
6. Press the Volume + key plus slide the power key on simultaneously for 5 seconds, and then release both.
7. Your device is upgraded and restarts automatically.
8. In the Language setup screen, tap Save with English selected (other languages will be available in future firmware upgrades).
9. In the Date/Time screen, if necessary, tap in the Time Zone, Date, and Time fields to set the correct time for your location. IMPORTANT: In order to connect with your Barnes & Noble online account, the Date and Time must be set correctly according to your location.
10. Tap Save.
11. The HOME screen is displayed.
Re-Upgrade
If you have previously performed a firmware upgrade to your device using one of the above methods, we recommend that you move the existing upgrade file into a different folder before performing another upgrade, which allows you to revert back to the existing version if desired.
1. Connect the device to your computer.
2. In a Windows Explorer or Finder window, create a new folder titled Firmware, and then copy the existing upgrade file into the Firmware folder. (The upgrade file is named similar to SYY_MM_DDK_PD_INX7E_ENG_6410POP.)
3. Perform the new upgrade using one of the methods above.
Revert back to Previous Version
1. Connect the device to your computer.
2. In a Windows Explorer or Finder window, delete the upgrade file from the root, and then copy the upgrade file from the Firmware folder back into the root of the device.
3. Turn your device off.
4. Press the Volume + key plus slide the power key on simultaneously for 5 seconds, and then release both.
5. Your device is upgraded again and restarts automatically.
6. Follow the prompts to re-set your language and date and time.
------------------
This details will help.
Thanks.
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